How We Ship Your Order

1. Order Handling

• Once you place an order, we begin processing it within 24 hours.

• During periods of high demand, processing may take up to 72 hours.

• As soon as your order is on its way, you’ll receive a confirmation email with tracking details.

2. Shipping Options & Timelines

• The carrier and delivery timeframe depend on your selected service and location. You’ll see all available choices during checkout.

• Keep an eye on your email for estimated delivery timelines based on the shipping option you choose.

3. Signature Required (21+)

To comply with federal regulations, all shipments of vaping products require an adult signature at the time of delivery.

• A valid government-issued photo ID must be presented upon receipt.

• This service adds a nominal fee (typically around $7), which is included in checkout if applicable.

4. Processing Delays & Timing

• Orders usually ship quickly typically within one business day, though it can take as much as three.

• After shipment, a tracking email confirms your package is on its way.

• Delivery time estimates exclude weekends and holidays.

5. Returned or Undeliverable Packages

If a package is undeliverable due to an incorrect address or failure to provide required signature it may be returned.

• Refunds may be issued minus shipping or restocking fees (which can be around $14), depending on the circumstances.

• Reshipment of returned orders may incur additional charges or require a new order.

6. Regional Fulfillment

For U.S. customers, shipments may be dispatched from different regional fulfillment centers (for example, Midwest or East Coast) to speed up delivery.