Refund And Returns Policy

1. Overview

We strive to deliver top-quality products that meet your expectations. If you’re not completely satisfied, we offer options to return, exchange, or request a refund under clear conditions outlined below.

2. Eligibility & Conditions

  • Timeframe: Items may be returned within 30 days of delivery.

  • Condition requirements: Products must be unused and intact.

3. Return Process

  1. Submit a return request through our support form or customer service within the specified window.

  2. Include your order number and a brief explanation of the return reason.

  3. Ship the item back using the provided return instructions.

  4. Once received and inspected, we’ll notify you about approval or rejection of your return and the next steps.

Requiring proof of purchase and a return request helps prevent fraud and ensures efficient processing.

4. Refunds & Exchanges

  • Refunds: Once approved, refunds will be issued to the original payment method within 7–10 business days.

  • Exchanges or Store Credit: Available per request; store credit may be offered instead of a refund in certain cases, especially for purchases made on promotion

Encouraging exchanges or credit can help retain customer value and minimize costs.

5. Shipping & Fees

  • Return Shipping:

    • Free returns are offered for eligible defective or incorrect items.

    • Otherwise, return shipping is the customer’s responsibility.

6. Faulty or Incorrect Items

If your item arrives damaged, defective, or isn’t what you ordered:

  • Please notify us within 7 days of delivery.

  • We’ll arrange replacements or refunds and cover associated shipping costs no restocking fee applies.

This aligns with consumer protection practices by offering a smooth resolution when errors are on our end

7. Legal Rights & Compliance

This policy complements, not limits, your statutory rights. Where relevant, you may have legally mandated return rights such as a 14-day cancellation window followed by an additional return period in your jurisdiction. Always contact support if you believe your rights apply beyond our policy terms.

8. How to Reach Us

For assistance with returns, exchanges, or refund requests, please reach out via our support form or email. Provide your order number and reason for contacting us this ensures a faster resolution.